Data We Collect and Why We Collect It
When you register with urionplay, we collect the information needed to verify your identity and run your account — your name, contact details, date of birth and the payment methods you link, including GCash, Maya and InstaPay account references. We collect this because account verification is
-
1
a legal requirement, not a formality. Every time you deposit or request a withdrawal, a transaction record is created and stored as part of your account history. We also collect device data — the browser or mobile app you use, your IP address and session timestamps
-
2
— to detect unusual access and keep your account secure. If you contact our support team, the conversation log is retained so we can follow up accurately. We do not sell your personal data to advertisers or unrelated third parties. Data shared with payment processors like
-
3
GCash, Maya and InstaPay is limited strictly to what those rails need to process your transaction. We retain your data for as long as your account is active and for the period required under applicable law after closure. You can ask us to review, correct or
-
4
delete your data at any time by writing to our support channel.
Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.