Reference

What Governs Your Account on urionplay

These terms set out the rules that apply when you open and use an account with us — covering everything from how your personal data is stored to how disputes are handled and what happens when you use GCash, Maya, or InstaPay to move…

Account TermsData & PrivacyPayment RulesDispute ProcessEligibility Conditions

Explore the Lobby Read FAQ

DATA AND ACCOUNT SECURITY

How We Protect Your Data and Account

Your personal information is handled under clear retention and access rules. We collect only what we need to verify your identity, process payments, and keep your account secure. Here is what that looks like in practice across the four areas that matter most.

Data Retention

We keep your account and transaction records for the period required under applicable law. You can request a summary of your stored data at any time through the email support path.

Cookies and Tracking

We use session cookies to keep you logged in across your mobile browser and desktop without forcing a fresh OTP each time. You can manage cookie preferences in your browser settings.

Payment Security

GCash, Maya, and InstaPay transactions pass through encrypted channels. We do not store your wallet PIN or bank credentials — only the transaction reference and confirmed amount.

Account Access Control

Login requires OTP verification tied to your registered mobile number. If you suspect unauthorised access, use the account lock option in settings or contact us via live chat immediately.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about your rights under these terms, want to raise a dispute, or need to request a copy of your account data, we have three contact paths open to you. Each route is staffed by the same team — pick the one that fits how you work.

How Our Terms Apply to Your Account

urionplay Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

When you create an account on urionplay, you enter into a binding agreement with us. The agreement covers your right to access the lobby, the conditions under which we process your GCash, Maya, and InstaPay transactions, and the steps we take when a payment or account

1
action needs to be reviewed. We retain the right to suspend or close accounts that breach these terms — including where there is evidence of fraudulent activity, attempted chargebacks on verified wallet transfers, or multiple accounts registered to the same individual. Your payment method is tied
2
to your account identity: funds sent via GCash or Maya must come from a wallet registered in your own name, and the same applies to InstaPay bank-linked transfers. Any mismatch between your payment source and your registered account details will trigger a verification hold. We publish
3
any material changes to these terms on this page and notify you via your registered contact method before those changes take effect. Continuing to use the platform after a notified change means you have accepted the updated terms. If any part of these terms conflicts with
4
applicable local law, the local law provision takes effect for that part only.

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Common Legal Questions from Philippines Players

These are the questions we get asked most often about account rights, data, and how our terms work in practice. If your question is not here, reach us through live chat or the dispute form in your account settings.

Yes. Send a data request to our support email listed in your account dashboard. Include your registered mobile number and we will compile and send your data summary within the period required by applicable law.

A verification hold is placed on the transaction. Our team will contact you to confirm identity documents before releasing the funds or completing the withdrawal to your GCash wallet.

Use the dispute form inside your account settings. Include the Maya or InstaPay transaction reference number, the amount, and the date. Our team reviews and responds within the timeframe stated in the form.

Yes. We publish changes on this page and send notice to your registered contact before they take effect. Continued use of your account after that date means you accept the updated terms.

Access and eligibility depend on local law and are available where local law permits. Players in Antipolo and elsewhere in the Philippines should check that online gaming is permitted in their specific jurisdiction before opening an account.

We retain records for the minimum period required under applicable law. After that period, personal data is deleted or anonymised unless a legal obligation requires us to keep it longer.

Reference

Legal

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.

InfoPrivacy Policy InfoBingo Room Schedule AccountRegister

What Governs Your Account on urionplay

How We Protect Your Data and Account

How to Reach Us on Legal Matters

Common Legal Questions from Philippines Players

01 Can I request a copy of the personal data you hold on my account?

02 What happens if my GCash name does not match my account name?

03 How do I raise a dispute about a payment processed via Maya or InstaPay?

04 Will I be notified if the terms and conditions change?

05 Does access to urionplay depend on where I am in the Philippines?

06 How long does urionplay keep my account records after I close my account?

Legal

Related pages

Related pages